What Information We Collect and Why
When you open an account with us, we collect the details you provide — your name, email address, phone number and the payment method you choose to fund your wallet. If you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so
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your account balance updates correctly and we can resolve any discrepancy quickly. We also collect device and session data: your IP address, browser type, and the pages you visit. This helps us detect unusual login activity and keep your account from being accessed by anyone else.
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We do not store your full bKash, Nagad or Rocket PIN or account password — only the transaction confirmation that the payment rail sends back to us. Where you interact with our support channel, the conversation is logged so our team can follow up accurately. Data
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collected for identity verification is held only as long as required for that purpose, after which we delete or anonymise it. We do not sell, rent or share your personal information with advertisers. Third parties we work with — such as payment processors and fraud-detection services
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— receive only the minimum data needed to complete their function, and they are bound by confidentiality agreements. Your use of the platform from Bangladesh or any other supported region means this policy governs how your data is handled, subject to local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.